Returns, Refunds & Exchanges

    At LUXRI, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

    Return/Exchange Process

    1. Initiate a Request – Please click here to generate your request.

    2. Approval – Once your request is approved, our team will proceed with the return process.

    3. Return Shipping – Our team will arrange a reverse pickup from your location. Alternatively, you may choose to ship the product yourself to our return centre.

    4. Quality Inspection – Upon receiving the item, our team will inspect it for compliance with our exchange policy.

    5. Exchange Dispatch – Once approved, your replacement will be shipped within 48 hours of pickup.

    6. Refund Process - Once the returned product is received at our warehouse and passes the quality inspection, the refund will be initiated and credited to the original payment method within 5–7 working days.

    Individual Product Orders

    Products purchased individually are eligible for returns, refunds, and exchanges within 7 days of delivery, provided the following conditions are met:

    • The product is unused and in its original condition.
    • Original packaging and pouch are included.
    • The return request is raised within 7 days of delivery.

    Once the returned product is received and passes our quality inspection, your refund or exchange will be processed.

    Bundle Offers (Buy Any 3 for ₹999 & Other Promotional Bundles)

    Our bundle offers are specially priced promotional offers and are therefore subject to a different return policy.

    Bundle purchases are eligible for exchanges only. Refunds are not applicable on promotional bundle orders.

    If you wish to replace one or more products from your bundle, we’ll be happy to exchange them for another product of equal value, subject to stock availability.

    This policy allows us to continue offering premium jewellery at highly discounted bundle prices while maintaining fair pricing for all customers.

    Refunds

    For eligible individual product orders:

    • Refunds are initiated after the returned product passes our quality inspection.
    • Refunds are processed to the original payment method.
    • Please allow 5–7 business days for the amount to reflect after approval.

    Shipping charges, COD charges and convenience fees (if applicable) are non-refundable.

    Exchanges

    Products may be exchanged if:

    • You received the wrong product.
    • The product arrived damaged.
    • There is a manufacturing defect.
    • You wish to exchange it for another design (subject to availability).

    All exchange requests are subject to quality inspection.

    Non-Eligible Returns

    Returns, refunds or exchanges cannot be accepted if:

    • Products have been used or damaged after delivery.
    • Original packaging is missing.
    • The return request is raised after 7 days.
    • Damage is caused by improper handling or misuse.

    Reverse Pickup

    Reverse pickup will be arranged wherever service is available.

    If reverse pickup is unavailable for your location, customers may be requested to self-ship the product to our warehouse. Our support team will guide you through the process.

    LUXRI – Elevate Your Style with Confidence.