Return & Exchange Policy

    LUXRI Return & Exchange Policy

    7-Day Hassle-Free Return & Exchange

    At LUXRI, we take pride in crafting high-quality men's jewellery that complements your style. While we do not offer refunds, we provide a 7-day exchange policy to ensure your satisfaction. If you are not fully happy with your purchase, you may request an exchange within 7 days of receiving your order.

    Return/Exchange Process

    1. Initiate a Request – Please click here to generate your request.

    2. Approval – Once your request is approved, our team will proceed with the return process.

    3. Return Shipping – Our team will arrange a reverse pickup from your location. Alternatively, you may choose to ship the product yourself to our return centre.

    4. Quality Inspection – Upon receiving the item, our team will inspect it for compliance with our exchange policy.

    5. New Product Dispatch – Once approved, your replacement will be shipped within 3-5 business days.

    Return Eligibility Criteria

    To qualify for an exchange, the following conditions must be met:

    • The request must be raised within 7 days of receiving the order.

    • The product must be unused, unworn, and in its original packaging (including the LUXRI jewellery pouch/box, tags, and any accessories provided).

    • The product must be free from scratches, damages, or signs of wear.

    • The original order invoice must be provided for verification.

    • Customised, engraved, or sale items are not eligible for exchange.

    Important Notes

    • If the returned product does not meet our exchange criteria, it will be sent back to you, and the exchange request will be denied.

    • Exchanges are limited to one time per order.

    • In case the exchanged product is of a higher value, the price difference must be paid before dispatch.

    • If the requested exchange product is out of stock, we will issue a store credit valid for 3 months.

    • LUXRI is not responsible for return shipments lost or damaged in transit.

    For any further assistance, feel free to reach out to our customer support team. We are committed to providing a smooth and premium shopping experience.

    LUXRI – Elevate Your Style with Confidence.